Complaint·April 25, 2025

Regarding staff allowing a child to cry for an extended period of time, specifically in an area unattended, LPA Waters conducted confidential interviews with staff and children in care. No parties interviewed could recall a time where a child was left to cry or to be isolated while crying. Interviews did reveal a child, who attended the childcare facility previously and was non-verbal, did cry frequently and would try to self-isolate by going under tables, behind furniture and into other areas of the childcare. All interviews stated the child was tended to during these time periods. Therefore, based on investigation findings, LPA Waters could not confirm the allegation of a child crying for an extended period of time while being isolated. Regarding the allegations of that staff used inappropriate discipline, LPA Waters interviewed staff and children in care, as well as observed interactions between staff and children. All interviews stated that verbal warnings, redirection and a “thinking spot” are used. LPA Waters observed the “thinking spot” to be a seat next to the stairs in the entry way of the home. Interviews stated that the amount of time spent in the “thinking spot” correlates to the age of the child per minute. During the observation, LPA Waters did not observe staff putting children in the “thinking spot” or use any verbal warnings. LPA Waters did hear and see verbal re-direction as well as re-direction with objects. Based on interviews and observation, LPA Waters could not confirm the allegation that staff used inappropriate discipline. Regarding lack of supervision causing a child injuries, LPA Waters was able to review documents, conduct interviews and inspect the childcare areas. Based on record review, LPA Waters was able to confirm that two staff members are present during all childcare hours. Interviews revealed that staff may take turns in different areas of care (ex. Inside/outside, living room/dining room), but visual supervision is always provided. Records also revealed that injuries are documented with photos and a message is sent to the parent. Based on the evidence gathered, LPA Waters could not corroborate that any injuries sustained in care were due to lack of supervision. Although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to Licensee Natalja Barrera. This report must be made available for public review for 3 years upon request.