complaint·September 3, 2025

Interviews revealed that C1 joined the facility March 2025, and had difficulty fitting in with other children and in cooperating with the staff and other children in the classroom. After meeting with parent, the facility created a plan to help ease the adjustment process and eliminate behavioral issues/challenges. As per information received from the interviews conducted, the facility has had multiple meetings with the parent regarding updates and plans/procedures to help improve the behavior of C1. Further interviews revealed that C1 has been involved in multiple incidents of physically harming staff which required the parents to be called to pick up C1 from the school. As per admissions agreement, which was signed by the parent, the facility policy is to terminate the child\342\200\231s enrollment if the parent fails to cooperate with the facility. Interviews revealed that on July 23rd, the parent was provided with a document listing out the behavioral concerns of C1. The document stated that the parent must fully support and be available to pick the child up from the facility if staff have been hurt or if there is continued behavioral issues throughout the day and staff are unable to handle C1. Interviews revealed parent did not consent to signing the document which resulted in the facility terminating care effective July 25th, 2025. From the information received by interviews with Licensee and other pertaining individuals the above allegation cannot be verified. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted with the facility Director Karen Winters, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.