complaint·December 15, 2025

Licensing Program Analyst (LPA) Tricia Danielson arrived unannounced to the facility to conclude an investigation into the allegations listed above. LPA met with Licensee America Figueroa and explained the purpose of the visit. Regarding the allegation "Daycare child sustained unexplained scratches while in care", it was alleged that Child #1 (C1) had returned home with scratches on multiple occasions. Exact dates this allegedly occurred were not provided. An interview with a former staff indicated they did not observe C1 with any scratches at any time. Interviews conducted with current staff indicated C1 had been observed with scratches on the chest area in May 2025 while also being observed with what appeared to be hives. Another current staff member interviewed denied observing C1 with scratches at any time. Regarding the allegation "Staff do not provide adequate supervision resulting in daycare child hitting another child", it was alleged that Child #2 (C2) was not supervised adequately which allowed them to hit C1. Interviews were conducted with three staff, two current and one former. All three staff denied observing or having knowledge of any incident related to C2 hitting C1. Furthermore, all three staff reported C1 and C2 are of differing ages and attended the center in different classes/rooms. Regarding the allegation "Staff do not ensure to provide adequate bottle servings to daycare child", it was alleged that C1 was not receiving formula via bottle as required as evidenced by C1's parent's receiving nearly the same amount of formula returned at the end of the week as when the week started and Child #3 (C3) was being provided lactose based formula but was lactose intolerant and was subsequently ill as a result. Interviews were conducted with four staff, three current and one former. All four staff interviewed reported C1 and C3 were provided bottled formula at least twice a day. All four staff were able to properly identify the type of formula used by C1, but there are no definative measures to identify how much formula was provided to C1 through a week's period. All four staff reported neither C1 or C3 were ever observed to have been provided the incorrect formula. All four staff reported C3 used and received plant based formula. Although the above allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted, and this report was reviewed with and provided to Licensee Figueroa. Appeal Rights were also discussed and provided. An LIC 9213- Notice of Site Visit was also issued and must remain posted near the main entrance for 30 days. Non-compliance with posting will result in a $100 fine. This report must be accessible to the public for three years.