Complaint·August 19, 2022

An unannounced initial complaint investigation inspection was conducted by Licensing Program Analyst Jennifer Velasco (LPA), who met with Director Carrie Robinson (D1). It has been alleged that facility staff who lack the required education are providing care to infants without supervision by a fully qualified teacher; specifically, staff who are not qualified as teachers are providing care to infants without the supervision of a fully qualified teacher. D1 denied the allegation and stated there is always a fully qualified teacher with all required units, including infant units, in each infant classroom and often two or even three fully qualified teachers with infant units in each of the two infant classrooms. During today’s inspection, LPA toured the facility, conducted interviews, reviewed facility documents, and observed six classroom staff providing care to 18 children. During the investigation, LPA toured the facility, observed facility staff provide care to children, conducted witness interviews, and requested and reviewed pertinent documents and materials. Witness statements, document reviews, and LPA observation failed to corroborate the allegation that unqualified staff provide care to infants. Based on interviews and facility documents, the preponderance of evidence standard has not been met; therefore, the above allegation is found to be UNSUBSTANTIATED. This report was reviewed and discussed with D1. Appeal Rights were provided and exit interview was conducted. All licensing reports are public information and must be made available upon request for at least three years. D1 was provided with a Notice of Site Visit (NOS) to be posted in the facility for 30 days.