Complaint·September 15, 2022

A subsequent complaint investigation inspection was conducted by Licensing Program Analyst Jennifer Velasco (LPA), who met with Director Carrie Robinson (D1). It has been alleged staff failed to call an infant's authorized representative when the infant (C1) was not feeling well and had a fever. D1 stated staff noticed C1 was not feeling well and had planned to contact C1's authorized representative after taking C1's temperature but did not yet do so before the authorized representative arrived. During today's inspection, LPA observed six classroom staff providing care to 20 infants. During the investigation, LPAs toured and photographed the facility, conducted witness interviews, and requested, obtained, and reviewed pertinent documents and photographic evidence. Witness statements and documents provided corroboration of the allegation that staff did not call C1's authorized representative when C1 was not feeling well and presented with fever. Based on interviews, facility documents, and photographic evidence, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. The following violations of the California Code of Regulations, Title 22; Division 6, were observed: see LIC 9099-D. This report was reviewed and discussed with D1. Appeal Rights were provided, and exit interview was conducted. All licensing reports are public information and must be made available upon request for at least three years. D1 was provided with a Notice of Site Visit (NOS) to be posted in the facility for 30 days.