complaint·July 28, 2025

Licensing Program Analysts (LPAs) Loraine Perez and Soleil Marx met with Director Mary Patten, for the purpose of conducting an unannounced close of complaint inspection pertaining to the above allegation, day care child sustained injury due to staff neglect. The purpose of today's inspection was explained to Director. Present today were 11 staff providing supervision to 64 children in 6 preschool classrooms. During today's inspection, LPAs toured the facility, and observed care. From statements of those pertinent to the investigation the center communicates incidents and injuries with families in multiple ways, phone, email, parent app (Kaymbo). Per LPA observation staff communicate with each other when they need support and communicate with management by two way radio. Witness statements, LPA observations, and document reviews failed to corroborate the allegation. Although the allegation may have happened, there is not a preponderance of evidence to prove the allegation; therefore, the allegation is unsubstantiated. Exit interview was conducted and report was reviewed with Director, Mary Patten. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.