complaint·July 28, 2025

Licensing Program Analysts (LPAs) Loraine Perez and Soleil Marx met with Director Mary Patten, for the purpose of conducting an unannounced close of complaint inspection pertaining to the above allegation, staff do not ask authorized representatives to pick up their children who become ill. The purpose of today's inspection was explained to Director. Present today were 2 staff providing supervision to 7 children in the infant program. During today's inspection, LPAs toured the facility, and observed care. From statements of those pertinent to the investigation the center communicates illness multiple ways, notices of illness on classroom door, email, parent app (Kaymbu), personal phone call to families. Management communicate with families by phone if a child becomes ill during the school day. Families are informed of the center's illness policy at the time of enrollment and throughout the year as needed. Witness statements, LPA observations, and document reviews failed to corroborate the allegation. Although the allegation may have happened, there is not a preponderance of evidence to prove the allegation; therefore, the allegation is unsubstantiated. Exit interview was conducted and report was reviewed with Director, Mary Patten. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.