Office review·August 28, 2024

Licensing Program Manager (LPM) Natalie Dunaway and Licensing Program Analyst (LPA) Soleil Marx met with Licensee Representatives, Rebecca Michael , Jennifer Parsons, and Amy Towne, for the purpose of an informal office visit. LPM defined the difference between non-compliance and an informal meeting. LPM advised that the purpose of today's meeting is to help the facility gain compliance. Today's informal meeting was to discuss the type A citation issued on 8/6/24 and the type B violation issued on 12/15/23 (case management). Both supervision incidents were self-reported to the Licensing Regional Office. The Licensee Representatives and Director stated that they have taken the following steps to maintain compliance: 1. Enhanced name to face checks being conducted 2. Improved staff communication 3. On-going training on classroom management LPA discussed follow up documentation for file. LPA and LPM reviewed ratio, physical plant, and supervision requirements. LPM and LPA provided information regarding the Technical Support Program (TSP), which is a non-enforcement arm of the Community Care Licensing Division offering onsite support to licensees and providers. Director will follow up with request to LPA for TSP services. LPA discussed using the Department website (ccld.ca.gov) for child care updates, current forms, legislation and regulation information. LPM suggested that Licensee can view information videos at www.ccld.childcarevideos.org . This report was reviewed with the Licensee Representatives and Director.