Complaint·December 12, 2022

An unannounced subsequent complaint investigation inspection was conducted by Licensing Program Analyst Jennifer Velasco (LPA), who met with Director Rebecca Michael (D1). It was alleged that a personal rights violation had occurred; specifically, that a staff (S1) handled a child (C1) roughly. During the investigation, LPA toured the facility, observed staff provide care to infants, reviewed facility documents and video footage, and conducted interviews with witnesses. Based on facility documents and video footage, as well as witness statements, the allegation is substantiated, that S1 handled C1 roughly, grabbing and rapidly moving C1, causing C1 to impact the wall with their head and body and fall. S1 then checked C1 for injury and notified facility management. No documented injury was sustained. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. A violation of the California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview was conducted. The Notice of Site Visit must be posted for 30 days. This is a Type A deficiency, hence, AB 633 Notification applies: Upon receipt, the facility must post this report, along with the notice of site visit, for 30 days for parents to view. Facility staff must inform the parents/guardians of children in care at the facility and inform the parents/guardians of children newly enrolled at the facility during the next 12 months and document this via form LIC 9224 Acknowledgement of Receipt of Licensing Reports. Facility staff must retain the signed LIC 9224 forms in each child's file through the child's enrollment and for a period of at least three years after the child is no longer enrolled in the facility.