Complaint·May 8, 2024

Licensing Program Analyst (LPA) Erwina Pascual-Golamco and LPA Jennifer Velasco met with Facility Representative, Director Sandra Haines (Director), for the purpose of subsequent complaint investigation inspection pertaining to the above allegation. The purpose of today's inspection was explained to Director. During today's inspection, LPAs conducted interviews, observed care, and obtained relevant documentation. Witness statements, LPA observations, and/or document reviews failed to corroborate the allegation that the facility operated out of ratio. Although the allegation may have happened, there is not a preponderance of evidence to prove the allegation; therefore, the allegation is unsubstantiated. Exit interview was conducted and report was reviewed with Facility Representative, Sandra Haines. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.