complaint·September 23, 2021

Licensing Program Analyst (LPA) Christopher Bello arrived at the facility at approximately 9:30am and met with licensee Rashida Allen to close a complaint investigation, regarding the above allegation. Upon arrival, LPA observed nine Children. Also present was licensee’s husband and assistant. All individuals have criminal record clearance. It was alleged that staff handled a child roughly causing bruising. During the investigation LPA made observations, gathered documents and conducted interviews. Staff interviews did not corroborate the allegation. Five out of the five parent interviews did not corroborate the allegation. Based on LPA's investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Rashida stated that while the investigation has been founded unsubstantiated her clients stay with her for an average of four years and believes that the complaint originated from a parent when she disenrolled them from her program. Rashida also stated that the family was only enrolled for a total of three days and was notified about the bruising two weeks after the child was in care. There were no Title 22 deficiencies during today’s investigation. An exit interview was conducted and a Notice of Site Visit posted.