complaint·June 6, 2023

Licensing Program Analysts Erwina Pascual-Golamco and Jennifer Velasco (LPA) conducted an unannounced initial complaint investigation inspection of the facility and met with Director Kathryn Drake (D1). LPAs toured the facility, including all activity and classroom spaces, restrooms, food service and outdoor play areas. Census included 107 preschool and toddler children being supervised by 21 classroom staff. D1 was reminded never to exceed the conditions, limitations, and capacity specified on the license. Facility hours of operation are Monday through Friday from 7:30 AM to 5:30 PM. It has been alleged that facility staff served children expired or spoiled food for snack. During the investigation, LPA observed staff provide care to children, conducted interviews, and obtained relevant documents. Witness statements and facility documentation failed to corroborate the allegation that facility staff served children expired food, though witness statements showed children were served fruit that had been frozen and thawed and was thus visually unappealing. The allegation is therefore unsubstantiated, though guidance was provided regarding regulatory requirements and best practices for serving food to children. Exit interview was conducted, appeal rights were provided, and a Notice of Site was posted and must remain posted where visible to parents for 30 days.