complaint·October 9, 2023

Licensing Program Analyst Jennifer Velasco (LPA) met with Director Kathryn Drake (D1) to deliver complaint findings. LPA toured the facility, including all activity and classroom spaces, restrooms, food service and outdoor play areas. Director was reminded never to exceed the conditions, limitations, and capacity specified on the license. Facility hours of operation are Monday through Friday from 7:00 AM to 5:30 PM. It was alleged the facility was operating out of ratio and that staff were not providing supervision at all times. During the investigation, LPA observed staff provide care to children, conducted interviews, and reviewed documents. Witness statements, LPA observations, and facility documentation failed to corroborate the allegations. The preponderance of evidence standard has not been met; therefore, they are unsubstantiated. An exit interview was conducted. Appeal rights and notice of site visit were provided. Notice of site visit shall remain posted where visible to parents for 30 days.