complaint·November 24, 2025

Licensing Program Analyst (LPA) Soleil Marx met with Director, Paula Martinez, for the purpose of delivering findings to a complaint investigation alleging that the facility is operating out of ratio. Throughout the course of investigation, LPA made observations, conducted interviews, and reviewed records. Today’s census observed was 8 infants being supervised by five staff. LPA observed the facility to be in compliance with ratio during unannounced inspections for this investigation. LPA reviewed records of staff files and verified staff are qualified. Staff interviews were consistent that ratio is always maintained. Interviews conducted with parent/gaurdians did not reveal statements that would suggest that the facility is operating outside of the infant ratio requirements. LPA observed schedules and verified that there are enough staff to accommodate children enrolled. LPA did not obtain any conclusive evidence during the investigation to support the allegation that the facility is operating out ratio. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the allegations are unsubstantiated. No deficiencies were cited as a result of the investigation. Exit interview conducted and report reviewed with Director. A Notice of Site Visit was provided that must be posted for 30 days. Appeal Rights Provided