complaint·December 12, 2025

On Friday, Debember 12, 2025, Licensing Program Analysts (LPAs) Amanda Sutter and Mandie Goodwin met with Operations Manager (OM) Melissa Rainsford to deliver findings regarding the above allegations. Upon arrival, LPAs observed 6 children supervised by 1 staff and 2 parent volunteers. During the course of the investigation, LPA conducted interviews and made observations at the facility. LPA did not observe any staff behavior that posed a risk to chilren or staff yelling at children. Interviews conducted were consistent with LPA's observations. LPAs observed hazardous objects, such as cleaning products and sharp objects, to be stored out of reach of children on either high shelves or in cabinets locked with a key. Although the allegations may be true or may have happened, there is not a preponderance of evidence to prove the allegations; therefore, the allegations are unsubstantiated. Exit interview was conducted and report was reviewed with Operations Manager, Melissa Rainsford. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.