complaint·July 23, 2024

Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Director, Katelynn Lee, to deliver findings. Throughout the course of the investigation, LPA toured the facility, observed staff provide care to children, reviewed documentation, and conducted interviews. Interview and witness statements revealed that a staff have aggressively picked up and placed children down, has a negative tone and have talked negatively toward children. LPA interviews and witness statements corroborated the allegation that a staff handles children in a rough manner. The preponderance of evidence standard has been met, and the allegation is SUBSTANTIATED. A Type A Title 22 Deficiency is issued on the attached LIC9099-D page. Director shall provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. Exit interview was conducted with Director, appeal rights were provided, and A notice of site visit was given to Director, who will post it where visible to parents/guardians for 30 days. A signed Acknowledgement of Receipt of the Licensing Report (LIC 9224) must be placed in the child's file for verification.