Complaint·April 11, 2024

Licensing Program Analyst (LPA) Josiah Gathing met with Director Nicole Moran-Estrada for the purpose of an unannounced complaint investigation to deliver findings for the above allegations. It was alleged that staff did not provide a crib for infants while napping and facility is operating out of ratio. Throughout the course of the investigation, LPA observed the required ratio of one staff to no more than four infants. Staff stated in interview that there are more cribs than infants enrolled. Staff stated in interview that there is enough staff to stay in ratio at all times and the directors also ensure ratios are maintained. Parents stated in interview that they did not have concerns about ratio or napping in the infant room. Based on observation and interview, the alleged violations were found to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.