Complaint·April 15, 2025

Allegedly, an authorized individual was utilizing an electronic log in code, from the Brightwheel app, of another authorized representative to sign a child in/out. It was alleged the facility representative(s) were informed, and to rectify this, facility representative(s) stated they would have the authorized representatives sign the child in/out via pen and paper on a physical log. During interviews with multiple pertinent parties, it was disclosed the authorized individual who would physically sign the child in did not match the name of the sign in/out documents. LPA collected documentation, including the physical log, \342\200\234check in\342\200\235 document from the Brightwheel app, and the \342\200\2342024-2025 Parent Handbook\342\200\235. After review of all documents, LPA confirmed what was stated during interviews with pertinent parties. Based on LPAs review of documentation and information received during interviews, the department has determined the preponderance of evidence standard had been met, therefore the above allegation is found to be SUBSTANTIATED, per California Code of Regulations, Title 22, Division 12. See LIC809D for deficiencies cited. An exit interview was conducted, and a copy of this report and Notice of Site (NOS) Visit was provided to facility representative, Cynthia \342\200\234Cindy\342\200\235 Allen. Upon request, this report must be made available to the public for three years.