Complaint·January 11, 2024

During subsequent visits conducted by LPA Rachel Zeron 10/13/2023 and 11/02/2023, LPA conducted interviews with staff that assist in the "Two's Room". Based on interviews, staff indicated that children were not being assisted with wiping after using the 'potty", children will wipe themselves and flush the toilet to show independence. On 10/10/2023, C1's responsible Party (RP) had stopped by the Director, Charlene's office to discuss that matter, RP was concerned because C1 had an ongoing rash due to staff not assisting C1 with wiping after potty or a bowel. C1 was taken to their physician that day (10/10) and had a confirmed diaper rash and RP was given medicated cream for the rash 3 times a day. RP was also concerned that the cream that was provided to the center was not being applied to C1 as directed. RP stated that this was not the first time speaking to the Director regarding this matter. The Director indicated that she would come up with a plan for C1 to prevent this situation from happening again. Interviews were conducted and based on the incident report submitted to CCL by the Director it was indicated that there is not a changing table in the preschool classroom (ages 2 and half to 3 and a half years old). C1 is sometimes moved from the Two's classroom into the preschool classroom to keep the classrooms in ratio. Director stated, " since there is not a changing table, it is not easy to apply cream, but still applied it as instructed". As stated in the Childtime Parent Handbook on page 28, under Toilet Learning, “Children will be assisted, as needed, when using the bathroom.” The Director has put a paper log in place starting 10/12/2023 and will continue with the log until RP is confident with the care that C1 is receiving. Based upon the information gathered, the preponderance of evidence standard has been met, and therefore, the above allegations are found to be SUBSTANTIATED. See LIC 9099D for deficiency cited. An exit interview was conducted, and a copy of this report was reviewed and provided to the Director, Charlene Bunnell-Mcalister. Appeal rights were discussed and provided during the exit interview. A notice of site visit was given and must remain posted for 30 days. Licensee must have parents of all current and any newly enrolled clients within the next 12 months, complete the Parent Notification Requirements form LIC 9224, and place the completed form in the child’s facility file. A civil penalty of $100 per violation will be assessed for noncompliance.