complaint·August 27, 2024

**This is an amended report** Licensing Program Analyst (LPA) Rachel Zeron arrived at the facility to initiate a 10-day complaint investigation concerning the above allegation, LPA was able to conclude the investigation on this visit. During the visit, LPA Zeron took a census of the children present, and this time met with the Site Supervisor, Monica Parga to discuss the complaint investigation. Based on all the information obtained, the following is the outcome of the investigation regarding the allegation above. During the investigation, LPA conducted a file review and interviewed pertinent individuals. Facility file review revealed the facility is licensed for eight toddlers (ages 18-36 months) in classroom 30 only. Interviews revealed the facility was caring for 16 Toddlers from 07/02/2024-08/22/2024 in classrooms 30 and 31, resulting in the facility operating beyond the capacity specified on the license for toddlers. Based upon the information gathered and interviews conducted, the preponderance of evidence standard has been met, therefore the complaint is substantiated. See LIC 9099D for deficiency cited. An exit interview was conducted, and a copy of this report was reviewed and provided to the Site Supervisor, Monica Parga. Appeal rights were discussed and provided during the exit interview. A notice of site visit was given and must remain posted for the next 30 days.