complaint·September 27, 2024

******************************************AMENDED REPORT************************************************** During the tour of the initial investigation visit on 08/22/2024, LPA Lama heard staff yell at children in care. LPA Lama was outside the door of a classroom and heard staff yell, "I said pick that up!". During interviews, staff stated they would pull and grab a child if they feel the child needs to be redirected. Furthermore, staff stated if children are not listening, they would speak to children in a loud, stern voice. Based on interviews conducted and LPA\342\200\231s own observation during the investigation, the department has determined the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. See LIC 9099-D for deficiencies. LPA Aman Lama informed the Director, Kristen Garnatz to provide a copy of this licensing report dated September 27, 2024, that documents any Type A citation(s) to parents/guardians of all children currently enrolled, or newly enrolled by the next business day or the next day the child(ren) is(are) in care. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification and kept on file for 12 months from the date of this report. Exit interview was conducted with assistant site director, Kristen Garnatz. A copy of this report, Notice of Site Visit, and Appeal Rights were provided. A notice of site visit must remain posted for 30 consecutive days.