complaint·March 10, 2026

It was alleged that staff handled children in care in a rough manner. Interviews with multiple pertinent parties reported observing staff engage in rough handling of children. One pertinent party reported observing a staff person grab and push a child. Another pertinent party reported observing a different staff person pushing a child down onto a cot from the side of the child’s face. In both instances, the children were reported as upset and cried following the incidents. Based on the information obtained from pertinent parties alone, the Department has determined that the preponderance of the evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. The Notice of Site Visit (LIC9213) shall be posted where the parent/guardian of children enter and exit the facility and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. A copy of this report must be made available for the next three years. See LIC809-D for cited deficiencies. LPA Aman Lama informed the Director, Christa Martinez to provide a copy of this licensing report dated March 10, 2026, that documents any Type A citation(s) to parents/guardians of all children currently enrolled, or newly enrolled by the next business day or the next day the child(ren) is(are) in care. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification and kept on file for 12 months from the date of this report. LPA Aman Lama informed Director Christa Martinez that this report dated March 10, 2026, document(s) (1) Type A citation(s) which shall be posted for 30 consecutive days as there is(are) immediate risk(s) to the health, safety, or personal rights of children in care. An exit interview was conducted with the site director, Christa Martinez. A copy of this report, Notice of Site Visit, and Appeal Rights was provided. A notice of site visit must remain posted for 30 consecutive days. It was alleged that a child in care sustained an unexplained injury due to staff neglect/lack of supervision while in care at the daycare. When interviewed, staff were unaware the child sustained an injury until it was reported to them. Staff stated the child never showed signs of sustaining an injury nor did they observe any marks on the child while they were in care. Information obtained through interviews was inconsistent with the allegation. Based on documentation reviewed, and interviews conducted, there is conflicting information for the allegation. Therefore, the allegation is UNSUBSTANTIATED. A finding of an allegation as unsubstantiated means although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the allegation occurred. An exit interview was conducted with the director , Christa Martinez . Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site (NOS) Visit was also issued.