complaint·February 1, 2023

It was reported, staff members were restraining children by holding them in a tight “bear hug”. During staff interviews it was disclosed staff do not restrain children or hold them tight. If a child is throwing chairs or toys, staff try to calm the child down. Staff will sit with the child in between their legs to calm them down. Staff described it as “not in a lock position, not aggressive, not to where the children can’t move, its only when the children are out of control”. During children interviews children disclosed they are not held tight and described staff as being nice. The facility also self reported the incident and conducted an internal investigation. LPA reviewed notes from the internal investigation and there were no disclosures of staff restraining children. Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred. An exit interview was conducted with the Director, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued. The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. A copy of this report must be made available for the next three years.