complaint·October 3, 2024

Licensing Program Analyst (LPA) Rachel Zeron made an unannounced visit to conclude a complaint that was initiated on 09/05/2024. LPA met with Crystal Reynolds, Director. A census was taken, and the facility was toured. LPA indicated the reason for the visit was to conclude the complaint investigation. It was alleged that facility failed to provide a safe environment to children in care. The complaint alleges that children were involved in inappropriate behaviors. LPA interviewed pertinent individuals regarding the allegation and there were inconsistent statements disclosed regarding the details surrounding the events. Therefore, due to conflicting information found throughout this investigation this agency has investigated Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time. An exit interview was conducted and a copy of this report was provided to Crystal Reynolds, Director. Notice of site visit was issued and Director agreed to post the notice for the next 30 days.