Complaint·July 25, 2023

On 07/25/23 Licensing Program Analysts (LPA) Kris Diaz conducted a complaint investigation at the facility to deliver complaint investigation findings. LPA met with director Carmen Rodriguez, who guided LPA on a tour of the facility. Upon arrival LPA observed 29 children with 5 staff members. During this investigation, LPA received pertinent documents related to this investigation, which included the facility children’s rosters and personnel rosters. LPA interviewed the complainant, center staff, parents and children of the program. According to interviews it was found that Child #1 made a false accusation against the staff member. There is no evidence that staff member hit the child in care. Based on information obtained, interviews with relevant complaint parties, licensee, parents and children there is insufficient evidence to conclude that the alleged allegations occurred. Therefore, allegations are deemed UNSUBSTANTIATED and no citation will be issued. Licensee shall post Notice of Site Visit for 30 days at the facility. Exit interview conducted and a copy of this report was given to the director.