complaint·April 21, 2023

complete a telephone call with the parent/authorized representative as a courtesy. If a child sustains an injury from the shoulder up, the parent is notified via telephone and asked to pick-up the child. In addition, during the course of the complaint investigation, the Director provided an additional instance with an infant child in which the parent/authorized representative was not notified until approximately 4-5 days after an incident occurred on site at the facility. In the specified complaint, per staff interviews, the parent/authorized representative was not contacted via telephone for an injury that was sustained from the shoulder up. However, the parent/authorized representative was notified at pick-up. LPA thoroughly reviewed the KinderCare Learning Centers Family Handbook and there is no written policy to indicate parents/authorized representatives must be contacted via telephone or prior to pick-up for any injuries, specifically for injuries sustained above the shoulder. Based on the interviews conducted, the review of the pertinent documentation and conflicting information, the allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegations occurred. No deficiencies were found at this time . Exit interview was conducted with the Director, Emily Calhoun. A copy of this report, Notice of Site Visit, and Appeal Rights were provided. The Notice of Site Visit must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. A copy of this report must be made available to the public for three years upon request.