complaint·December 6, 2023

Often, when staff has met the teacher to child ratio of 1:4 (one staff to 4 infants) they are instructed to request assistance from the office via intercom or text message to maintain ratio compliance. However, additional staff are not available to maintain staff-infant ratio. Therefore, by default these actions result in the facility being in noncompliance of the teacher to child ratio. It was discovered during record review (Name-to-Face-Checks) that the facility was operating out of ratio during the week of August 28, 2023. During opening hours, it was revealed the teacher to child ratio for the infant classrooms was not within 1:4 (one staff to 4 infants) throughout the week of August 28, 2023. Furthermore, it was noted that at least one day during the week of August 28, 2023, there has been one teacher to five infants at a given period. Lastly, the staff schedule for the week of August 28, 2023, documented on an average there was one opening infant teacher. Based on LPA observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division &Chapter number), are being cited on the attached LIC 9099D.”) SEE LIC 9099-D for Type A deficiency cited Exit interview conducted and report was reviewed with Alisa Holtegaard, Interim Director. LPA Taityana Benson informed Alisa Holtegaard, Interim Director that this report dated 12/06/23 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. LPA Taityana Benson informed Alisa Holtegaard, Interim Director to provide a copy of this licensing report dated 12/06/23 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled children for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.