complaint·June 28, 2023

It was alleged that parents/authorized representatives are not allowed into the facility. Reportedly, when children are dropped off at the daycare, they are not allowed inside the home to check the children in, nor are parents/authorized representatives allowed to inspect the home. During interviews with pertinent parties and by licensees’ own admission, parents/authorized representatives are not allowed inside the home. Parents/authorized representatives are asked to sign their child in/out outside the door and licensee will take them inside herself and/or bring them outside during pickup. Additionally, LPA Sharma observed a table with sign in/out sheets on two clipboards outside the home. There were also a couple of pens left on the clipboards for parents/authorized representatives to use. During the investigation, LPA witnessed a parent/authorized representative drop their child off outside the home. The child’s items like backpack and other bag were given to licensee at the door to keep with her. The child entered the home and walked directly to the daycare area. There was also a witness of a pick-up by LPA Sharma. Similar to the drop-off, during pick-up, the licensee was contacted beforehand and she gathered the child’s belongings as well as the child and met the parent/authorized representative at the door when the parent/authorized representative arrived outside. None of these individuals entered the home. Based on LPA’s observations, licensees’ own admission, interviews with pertinent parties, the preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12) are being cited on the attached LIC9099D. An exit interview was conducted with the Licensee, Lorena Luna. Appeal Rights were discussed and issued, and a copy of this report was provided. LPA also provided and discussed the Children's Personal Rights Regulations with licensee and printed a Notice of Site visit. Upon receipt of this report, the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty. A copy of this report shall be made available upon request for the next three years. It was reported that licensee makes the children cry by yelling at them and calling an older child a “ crybaby " , or licensee sharply tells the child, “ hurry up! ” . During interviews with pertinent parties, it was disclosed that the licensee called a child a “ crybaby ” for crying in the daycare during daycare hours. It was also disclosed that a child felt uncomfortable for using the restroom multiple times due to being given apple juice and water. Additionally, interviews also disclosed a different child calling themselves a “bad boy” due to hearing it at the facility. LPA interviewed multiple pertinent parties, which disclosed that the daycare is pleasant, and there have never been any complaints, nor negative or drastic change in behaviors from any of the other daycare children. Licensee denied the allegations and indicated that she would never call a child names or hit a child. Licensee did admit to telling children they cannot use the restroom multiple times in a row, because she noticed they like to play with the foam from the soap. Licensee stated that they do not use the restroom, rather just wash their hands for a long period of time. Licensee stated she will ask the child if they actually have to use the restroom or if they just want to go to play. Licensee also added that she adores all her daycare children and could not believe someone would think she could do something like that. Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the above allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred. An exit interview was conducted with the Licensee, Lorena Luna. Appeal Rights were discussed and issued, and a copy of this report was provided. LPA also provided and discussed the Children's Personal Rights Regulations with licensee and printed a Notice of Site visit. Upon receipt of this report, the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty. A copy of this report must be made available upon request for the next three years .