complaint·March 9, 2022

Licensing Program Analyst (LPA) Thompson-Miller conducted an unannounced complaint inspection for the purpose of delivering finding for the above allegation and met with Director, Claudia Garcia. There are 20 infants and 5 staff along with the Director present. Interviews conducted with staff and parents did not indicate any infant is treated in a rough manner. Although it is possible to view the infant room from the outside window there is a discrepancy of where any rough treatment (yanked) occurred and what actually occurred between staff and infant. There were no marks or bruises on the infant and no witnesses. Based on interviews conducted with staff and parents the above allegation is Unsubstantiated. There is not enough evidence or witnesses to substantiate, therefore, allegation is rendered Unsubstantiated at this time. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred. At this time LPA unable to make a determination that any violation(s) occurred. An exit interview was conducted and a copy of this report was read and provided to the Director, Claudia Garcia on this date.