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complaint1 citation

December 5, 2024

VOLUNTEERS OF AMERICA

What Happened

Complaint investigation substantiated: Video footage documented staff member repeatedly grabbing and forcefully handling children during discipline, including incidents on 10/03/2024 and 10/08/2024 where children were grabbed and forcefully seated.

Observations

  • 10/03/2024: Staff grabbed child's wrist and forcefully sat them down when child was not listening
  • 10/08/2024: Staff grabbed child's arm and forcefully sat them down
  • 10/08/2024: Staff picked up child and carried in inappropriate manner, then forcefully sat them down
  • Video footage corroborated allegations of inappropriate physical handling

Inspector Focus

Supervision/Ratios

Data sourced from California Department of Social Services (CDSS) public records. Updated weekly. If you believe any information is inaccurate, report it here.