complaint·March 23, 2021

On date and time listed, Licensing Program Analyst (LPA) Nelson Zuniga conducted a tele-investigation with the Licensee, due to COVID-19 and Department of Public Health guidelines of social distancing. The allegations of facility is out of ratio; Children are left in soiled clothes and Children are being grabbed and pulled by the arms were discussed with licensee. Interviews were conducted with children, parents and staff. Licensee denies allegations and added the following. Facility has extra staff on daily basis to help classroom stay in ratio. Children are regularly checked to ensure that children are not left in soiled clothes/diapers. Licensee will not tolerate staff to pull and or grab children. During this investigation, conflicting information was received in reference to what took place on the days in question. The Department has investigated the above allegations and although they may have happened or been valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. The Department’s finding is that these allegations are unsubstantiated. An exit interview was conducted. A copy of this report is being emailed to Licensee. A read receipt from the email sent to Licensee will be in lieu of the signature for this tele-investigation.