Complaint·January 16, 2026

It was further alleged that the facility's owner removed infants from the infant room and brought them into the front office one at a time, rotating infants approximately every 15 minutes, in an effort to remain within ratio requirements. Throughout the course of the complaint investigation, LPA conducted interviews with pertinent individuals, made observations, and collected and reviewed relevant documentation. Staff interviews consistently denied the allegation of going over ratio and infants being taken into the front off to help with ratio. Staff interviews disclosed that there are a total of 2 infant classrooms and that the Licensee and Assistant Director steps into ratio if needed. LPA reviewed documentation of child check-in times, along with teacher check-ins. Please note that the teacher/staff member check-in times that were reviewed by LPA do not reflect which classrooms they enter. Throughout the course of the investigation, LPA did not observe the facility to be out of ratio with the infant census. After reviewing documentation and considering the information obtained during interviews, LPA received conflicting information regarding the number of infants present and the number of staff supervising in the infant room during the alleged timeframes. It was also noted that a specific date was not alleged at the receipt of the allegation. Due to the conflicting information and lack of sufficient evidence to confirm the facility operated out of ratio, LPA was unable to determine whether the facility exceeded required staffing ratios. This agency has investigated the complaint regarding the above allegation. Based on interviews conducted, documentation reviewed, and the absence of corroborating evidence, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. No deficiencies were cited during today's visit. A Notice of Site Visit was provided and must remain posted for 30 days. Failure to maintain posting as required will result in a civil penalty of $100.00. An exit interview was conducted, and the report was reviewed with Licensee Lalita Bakshi.