complaint·May 18, 2023

Staff stated authorized representatives know to text staff when they will be dropping off and picking up. Staff stated authorized representatives are allowed to enter the home if desired and there was a miscommunication and misunderstanding as to whether an authorized representative was allowed to enter the home. LPA spoke to the licensee regarding the rights of authorized representatives, specifically the right to enter and inspect the facility. Licensee stated they understand. Based on interviews conducted, there was conflicting information from what was alleged; therefore, the allegation staff did not allow an authorized representative to enter and inspect the home is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with licensee report, appeal rights and notice of site visit issued. Notice of Site Visit must be posted for 30 days.