complaint·April 26, 2023

On or about 02/02/2023 and 02/27/2023, a staff member was observed handling children in a rough matter. It was reported that the subject staff member handled the child on 02/02/2023 a little aggressive and that on 02/27/2023 the subject staff member grabbed a child’s hand to hold them back but did not use too much force and/or was not too rough. While conducting interviews, the subject staff member denied the allegation. It was disclosed staff members have not witness any incidents of children being handled roughly and that staff will either have children hold their hand or sit with them and talk it out when redirecting children. Due to the age range of children, interview(s) with child(ren) did not reveal information that could be used to corroborate or neglect the allegation. Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred. An exit interview was conducted with the Director, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued. The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. A copy of this report must be made available for the next three years.