complaint·June 3, 2024

The facility provided documentation of recent incident reports to LPA. Pertinent interviews disclosed that when a incident occurs, the teacher that observed the incident will fill out the incident report. If multiple teachers are present at the same time, they will both sign the incident report. Then, it was stated that the incident report then goes to management where they will overlook and sign off on it. Also, it was stated that management will make a phone call to parents/authorized representatives, depending on the nature of injury and they will inform where to pick up the incident report. Then, the parent/authorized representative will sign the original incident report, and the facility keeps copy. It was stated that the facility does not have a policy for calling parents/authorized representative for injuries, but they will always call parents/authorized representatives for open skin bites or any type of head injury, or anything that involves bleeding. It was also reported that Staff did not prevent a daycare child from being bitten while in care. Further, it was stated that the child was bit twice and that nothing was reported by the facility. The facility stated that they are aware of recent biting incidents and have corrective measures and an action plan in place. Interviews disclosed that teachers will shadow the children that are known to bite. Also, it was stated that when possible, the facility will have extra teachers present in the classroom to provide extra supervision during busy times. It was also stated that the facility will talk to parents to find ways to prevent and stop biting, and also consider moving children to different classrooms if possible and necessary. Lastly, it was also reported that Staff do not ensure a daycare child is fed. It was stated that the child would be hungry when picked up from the facility. The facility provided documentation regarding everything that the children eat throughout the day including breakfast, snack, and lunch. The provided documentation also includes if the child ate all of the food or not. Interviews disclosed that when there is extra food leftover, the teachers will also offer seconds to all children in care. It was stated that the teachers initiate seconds for the children as most of the children do not speak up. This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted and documentation collected, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred. No deficiencies were cited during this inspection. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Shannon Garcia, Director and Heather Burr, Assistant Director.