complaint·May 2, 2024

Staff stated in March, authorized representatives were provided a strip of paper, indicating the rate change, which was to start in April; however, they aren’t sure if all authorized representatives received the paper. Staff stated, in addition to the strip of paper, they verbally informed authorized representatives of the rate change. Pertinent interviews conducted verified a strip of paper was provided at the beginning of March. LPA reviewed six children files and observed admission agreements indicating a rate change. Based on interviews conducted and files reviewed, there is conflicting information from what was alleged; therefore, the above allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted, a copy of this report was provided to assistant director, and appeal rights were discussed/provided. Notice of Site Visit issued and must be posted for 30 days.