Complaint·April 24, 2023

New owners are also re-branding their name, computer systems ( Sandbox to Brightwheel) and classroom to reflect their new facility name. Current and new employees at the facility are getting to know parents and coworkers on a daily basis which have created untrustworthy environment. During the process of the investigation, records were reviewed, and interviews were conducted with pertinent parties. Information obtained reflect confusion among parents and staff due to multiple changes from staff to signing in systems. In addition, a witness who alleged observing the out of ratio incident was uncleared after further questioning if additional staff at the facility was going or leaving the room and reported to be uncleared of initial observations. After a thorough review of all information obtained, LPA requested additional documentation to corroborate incident date and time; however, due to transitional changes with staff and records at the facility; director was unable to provide reliable documentation to verify which additional staff was in the room the day in question. Based on the information obtained during the course of the investigation, there is conflicting information regarding the allegation. Although allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore allegations are deemed Unsubstantiated at this time. An exit interview was conducted, and a copy of this report was provided to facility by Director, Fanny Topete A Notice of Site Visit was given and must remain posted on, or immediately adjacent to the interior of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.