complaint·September 24, 2025

Report continued from page one Attendance records revealed the facility was also out of ratio of July 15, 2025, and July 18, 2025. LPA reviewed S1s personnel file. Per review, of S1s education and experience S1 meets the qualifications of a teacher aide and must work under the supervision of a fully qualified infant teacher. Furthermore, on July 16, 2025, LPA arrived on site for an unannounced inspection at 09:15am. LPA observed staff 2 (S2) in the preschool outdoor activity space leaving staff 4 (S4) alone and providing supervision to five infants. Interviews reported that S2 left the infant classroom out of ratio for less than five minutes due to the need to open the front door and allow parents to drop off their preschool age children. The Center was not staff adequately to ensure the ratios were being met. The administrator confirmed S1 meets the teacher aide qualifications and is not a qualified infant teacher. Administrator stated they were unaware of the Center being out of ratio or S1 being alone and providing supervision. Based on interviews, record review and LPA observation, the allegation that Unqualified staff (S1) are providing care and supervision alone and Staff are operating over ratio are substantiated. The Department received a third allegation alleging that the Center falsely documented that an emergency drill occurred on July 7, 2025. All confidential interviews confirmed, an emergency drill did not occur on July 7, 2025. All staff interviews reported they have not participated in an emergency drill in the last six months. LPA observed an emergency drill log posted in the entranceway of the Center. Per log, the last emergency drill occurred on July 7, 2025, at 09:05am. When questioned about the emergency drills, the Administrator could not remember when the last emergency drill occurred and reported the drills were documented by another administrative staff member. The administrator stated staff are directed to conduct the emergency drills and then an administrative staff member comes on site and documents the drill on the log. Based on interviews, the Center is not conducting disaster drills at least every six months as required. Based on the interviews conducted, a review of the records, and LPA observations, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be Substantiated. Citations were issued on LIC 9099D for California Code of Regulations, Title 22, Division 12, Chapter 1, regulations 101416.3(b) Infant Care Aide Qualifications and Duties, 101416.5 (b) Staff-Infant Ratio, and 101174 (d) Disaster and Mass Casualty Plan. Report continued on page three Report continued from page two LPA Zirbes informed Licensee Lisa Burtner that this report dated September 24, 2025, documents two Type A citations which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care. Also, LPA Zirbes informed the Licensee Lisa Burtner to provide a copy of this licensing report dated September 24, 2025, that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. A Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with Licensee Lisa Burtner. Appeal rights and a copy of the report were provided to Licensee Lisa Burtner. Report continued from page one On July 16, 2025, LPA remained at the Center until 04:20pm completing an unrelated task. The Center thermostat did not go above 85 degrees on these days. LPA reviewed data from the National Weather Service for the months of July 2025 and August 2025. The data revealed the area was experiencing higher than average temperatures. A second allegation was received, alleging S2 handled an unknown child roughly on an unknown date. Confidential interviews provided inconsistent information as some interviewees reported S2 handled a child roughly while others denied observing S2 handling a child roughly. S2 denied the allegation. LPA observed the staff interaction on July 17, 2025, and August 5, 2025. LPA did not observe any staff member handling a child roughly. Based on interviews, record review and observation, there is not enough evidence regarding the allegations alleging, Staff do not maintain a comfortable temperature for children at all times, and Staff handle the children in a rough manner. Therefore, the allegations are deemed unsubstantiated at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, where this report and appeal rights were reviewed with Licensee Lisa Burtner.