complaint·March 6, 2024

A Type B deficiency under California Code of Regulations, Title 22, Division 12, Chapter 1, is being cited on the attached LIC 9099-D. Exit interview was conducted, and the report was reviewed with Assistant Director, Nancy Betancourt. A copy of this report, along with Appeal Rights, was provided. Notice of Site Visit was given and must remain posted for 30 days. LPA observed notice of site visit posted on the bulletin board in the lobby. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Director and staff stated that the Assistant Director, Nancy Betancourt and Program Supervisor, Sarah Fredsti are properly trained to carry out the daily operations of the facility in the director’s absence. A review of staff files confirmed that staff in charge in the director's absence, meet the required qualifications and have experience in the operations of a child care center. It was alleged that a staff scolded a day care child and did not allow day care children to flush toilet due to water system in disrepair. Director and staff denied the allegations and stated that the children are always told to flush the toilet when they are finished. Staff in question denied scolding any daycare children. Daycare children did not disclose that they were scolded by any staff. Daycare children stated that they flush when they finish using the toilet. It was alleged that staff are not properly trained with disaster plans. Director and staff denied the allegation. Staff stated that a disaster plan training was conducted on 1/11/2024 by Director, Amy Fagan and Assistant Director, Nancy Betancourt. Staff acknowledged that they are aware of the new relocation sites. It was alleged that staff did not prevent the spread of head lice. Director and staff denied the allegation. Director and staff stated that staff followed the proper procedures for isolating children to prevent the spread of head lice. In addition, it was alleged that staff do not screen sick children before admitting into daycare. Director and staff denied the allegation. Staff stated that daily checks of the children are conducted upon arrival to the facility. During interviews with staff members, daycare children and daycare parents, no conclusive evidence regarding these allegations was obtained. There is conflicting evidence obtained during the investigation. Though the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No deficiencies cited. A copy of this report along with Appeals Rights, were provided. A Notice of Site Visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview was conducted with Assistant Director, Nancy Betancourt.