Complaint·December 4, 2025

On 12/04/2025 Licensing Program Analyst (LPA) Hanna Lucas, made an unannounced visit to deliver findings on the above allegation. LPA met with the Associate Executive Director, Krista Russell, and the Youth Development Director, Stephanie Kohler. LPA conducted the initial complaint inspection on 11/17/2025. There were 63 children and 21 staff at the facility today. During the investigation, LPA reviewed pertinent documentation, that the YMCA denied a parent’s right to access to their children’s records, on multiple occasions. LPA spoke with staff member, Krista Russell, who stated that due to a clerical error the facility was under the impression that parent did not have access to the children’s records and confirmed that access was denied. Based on record review, staff interviews, and parent interviews, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. (1) Type B deficiency is cited on the attached LIC 9099-D. An exit interview was conducted with the Associate Executive Director, Krista Russell. LPA provided a copy of the appeal rights and a copy of this report. A Notice of Site Visit was provided as well, and must remain for 30 days.