complaint·September 4, 2024

Regarding the allegations of the facility having incomplete files and having unqualified and uncleared staff providing care and supervision to day care children, LPA completed a comprehensive file review of the facility, both for staff and children on 07/30/24. During review, LPA Waters found all children’s records to be complete and all staff qualified for their respective positions. LPA Waters also verified that all adults listed as employees of the facility had a cleared background with Guardian as of the date of record review. Regarding staff not reporting an incident, interviews revealed that staff provide parents with an ouch report which is reviewed by administration and signed by a parent and kept in the child’s file. The facility also uses a third-party communication application, “Brightwheel”, to send pictures and communicate injuries with parents, if necessary. LPA conducted a review of the app and its messages between staff and parents and did not observe any reports indicating any incident or injuries that were not documented on the facilities written “ouch” reports kept in their files. Interviews and record review confirmed that the facility is following policies found in the facility’s staff and parent handbooks. Although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted. A Notice of Site visit and a copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.