Office review·February 13, 2024

On 2/13/24 at 10:00AM Licensing Program Manager (LPM), Renesha Askew and Licensing Program Analyst (LPA) Patrick Ma conducted an office meeting with applicant, Miski Abdi and adult daughter Siham Abdi. Daughter provided Somali translation to applicant. Applicant was able to understand and respond throughout meeting. The purpose of this meeting is to discuss Applicant\342\200\231s behavior toward CCLD staff during the application process. On 1/12/24, applicant called CCLD regarding her Change of Location/Increase Capacity application status and became very aggressive and hostile toward staff shouting that \342\200\234it should not take this long\342\200\235. Applicant would not listen to staff as they tried to explain the process and yelled over them. On 1/16/24, Applicant called in again and required staff to calm her down in order to explain the application review process. On 1/16/24, LPA Ma emailed applicant and explained applications can take 1-3 months to review. On 1/22/24, applicant again called the duty line upset and stated that the process is \342\200\234taking too long\342\200\235. On 1/26/24, applicant called again and spoke with LPM Askew at which time LPM had to again explain that the application process can take up to 90 days. LPM explained that due to limited staff there was a delay in LPA receiving application, but that the LPA was working quickly and to please allow the full 90 days for the application process to complete. Applicant stated her understanding but still sounded upset. On 2/2/24, applicant\342\200\231s Change of Location/Increase Capacity inspection was conducted with one correction pending. Proof of correction was submitted 2/4/24 and reviewed by LPA on 2/7/24 upon return to office. Applicant agrees with the Department that our tones and demeanor should be conducive to fostering a good working relationship with each other at all times. Applicant states she will ensure to be mindful of her tone and understanding of time frames in the future. Applicant was apologetic and explained her reasoning as being frustrated due to having to move three time in less than a year resulting in a loss of business. Department provided and reviewed with Applicant Health & Safety (H&S) Code Sections: 1596.842 Provider Rights & 1596.885 Denial, Suspension or Revocation of license, registration, or special permits; ground. As well as Title 22 Sections: 102419 Admission Procedures and Parental and Authorized Representative\342\200\231s Rights, 102391 Inspection Authority of the Department. Applicant is provided with the CDSS Child Care Licensing (CCL) Family Child Care Providers Resource link with instructional videos: https://ccld.childcarevideos.org/family-child-care-providers/ . It is recommended for applicant to review all videos to understand expectations of a Licensee. Applicant was advised to regularly visit the Community Care Licensing WEB SITE: www.ccld.ca.gov for quarterly updates and regulation. Applicant stated she was not signed up for PIN\342\200\231s updates and advised she could register here: https://www.cdss.ca.gov/inforesources/community-care-licensing/policy/provider-information-notices/child-care . During meeting, applicant was provided the Duty Line: 619-767-2248. Applicant states she understands that she needs to abide by Health and Safety Code and Title 22 Regulations in the operation of her Family Child Care Home. A copy of this report and appeal rights were provided to the applicant at the conclusion of the meeting. A license for 14 will be issued effective today.