complaint·December 11, 2025

On 12/11/2025, at 11:30PM, Licensing Program Analyst (LPA) Hanna Lucas, made an unannounced visit to deliver findings on the above allegation. LPA conducted the initial complaint inspection on 11/17/2025. There were 60 children and 11 staff members at the facility today. Facility is within ratio and capacity. During the investigation, LPA reviewed pertinent documentation, which included a statement from the Administration as to what was observed on video. Additionally, LPA conducted interviews with staff and parents. Evidence obtained shows a staff member(S1) using their foot to move a cot that a child(C1) was lying on, and grabbing (C1)’s wrist to move. LPA confirmed with (S1) that this action was done in frustration because (C1) was not listening to instruction. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. A Type B deficiency is cited on the attached LIC 9099-D. An exit interview was conducted with the Assistant Director, Sherri Brown. LPA provided and discussed the appeal rights, as well as a copy of this report. A Notice of Site was provided and must remain posted for 30 days.