Complaint·April 28, 2026

Staff additionally reported reading behavioral focused books to children to reinforce appropriate interactions. Although various strategies have been implemented, the behavior continues to present ongoing challenges. While the ratio met regulatory requirements, interviews and documentation demonstrated that the level of supervision was not sufficient to meet the behavioral needs of the group, and additional staffing was necessary to adequately safeguard children in the room. The allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be substantiated. California Code of Regulations, the deficiency is being cited on the attached LIC 9099D. The Notice of Site Visit was provided, and LPA observed posting. Director is advised it must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director Jenna Hayes.