Complaint·May 13, 2026

Based on the evidence collected including the LPA’s direct observation of rough handling and harsh verbal interactions on 3/19/2026, multiple statements during interviews describing inappropriate tone, and Staff 4 (S4) acknowledgement that they frequently raise their voice the allegations above that staff yells at and handles children in a rough manner are valid. Per Director (S4) has been moved to another facility to allow staff to work with older age group. The preponderance of evidence standard has been met; therefore, the allegations are SUBSTANTIATED. A Type B deficiency is cited on the attached LIC 9099D. An exit interview was conducted, and the report was reviewed with director, Amanda (Mandy) Hernandez. A Notice of Site Visit was provided and must remain posted for 30 days. Appeal rights were provided. Based on direct observation during nap time including classroom curriculum and activities, and Investigative interviews conducted available information did not lead to a conclusive determination that children were being restrained. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is determined to be UNSUBSTANTIATED. An exit interview was conducted, and the report was reviewed with Amanda (Mandy) Hernandez. A Notice of Site Visit was provided and must remain posted for 30 days. Appeal rights were provided.