Complaint·March 12, 2024

Regarding allegation, staff did notify authorized representative of incident involving child, based on documentation received and interviews conducted it is was disclosed that an incident took place with Child #1, staff documented the incident on their Case Note Form and filed it away not informing authorized representative of incident. During interviews it was disclosed that Case Notes are used to document incidents where they inform authorized representatives and obtain a signature but also for documentation purposes. In this case it was confirmed that the incident was not communicated to C1s authorized representative. Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are SUBSTANTIATED . An exit interview was conducted, and this report was reviewed with the Director, Ana Rodriguez, and a copy was provided. Appeal rights were discussed and provided during the exit interview. A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.