complaint·December 2, 2025

diaper changes on the Bright Wheel app which parents can view. According to the licensee, the incidents were discussed with C1\342\200\231s parent and correspondence received stated the situation had been resolved. Three (3) daycare parents interviewed stated they believe the staff do an excellent job, are pleased with the care their children receive and have never had concerns over diapering. It was also alleged that the provider uses inappropriate discipline practices resulting in a change to C1\342\200\231s behavior. No other specifics were provided. The licensee and assistant denied the allegation, stating discipline practices at the facility include redirection, such as taking child(ren) for a walk and/or sitting with child(ren) to calmly discuss making good choices. Licensee and assistant stated corporal punishment has never been used on C1 or any other child. According to the licensee, on 09/09/25, C1 removed soil from a potted plant at the facility, and the incident was reported to C1\342\200\231s parents. On 09/19/25, the licensee, assistant, and C1\342\200\231s parents met to discuss the concerns surrounding the incident, including C1\342\200\231s behavior change and lack of video of the incident. At the end of the meeting, services were terminated. Three (3) parents interviewed stated they believe the staff do an excellent job, are pleased with the care their children receive and have never observed the licensee or assistant discipline a child inappropriately. Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and report was reviewed with the Licensee, Karen Gonzalez. A Notice of Site visit was given and must remain posted for 30 days.