complaint·November 6, 2025

On 11/6/25, Licensing Program Analyst (LPA) Saraliz Velando made an unannounced visit to deliver the findings of a complaint investigation initiated on 8/29/25. At the time of the visit, there were 13 infants in care and 5 infant staff present. The complaint was fully investigated by the Department for the allegation that staff handled children in a rough manner. Based on staff and parent interviews, there was not enough proof that any children were treated in a rough manner and parents had positive feedback. The staff interviews also did not provide enough proof or enough witnesses that staff is forcing a child to nap. Although the allegations may have happened or are valid, there is no corroborating evidence to prove that the alleged violations occurred. The preponderance of the evidence has not been met and therefore, the above allegations are found to be UNSUBSTANTIATED. The exit interview was conducted with the Director, Natasha Clemens. Appeal Rights and a copy of the licensing report were provided. A notice of site visit was posted and must remain for 30 days.