complaint·August 27, 2024

Based on interviews conducted with staff pertaining to allegation that staff are operating out of ratio it was disclosed that multiple teachers have quit in the infant classroom causing the classroom to be out of ratio. It was stated that there were multiple days where the classroom would be out of ratio until 9am when another teacher arrived, and it was also stated that there was one day where they were out of ratio the whole day due to no additional staff being available. Lastly, based on interviews conducted with staff pertaining to allegation that staff do not provide adequate care and supervision to the day-care children it was disclosed that due to being out of ratio or using "room ratio", children were getting hurt or bit and adequate care or supervision was not happening. It was also stated that staff would step in but did not know the children or routine leading to inadequate care or supervision. Based on interviews conducted the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED . An exit interview was conducted, and this report was reviewed with the Director (from Poway) Melinda Lopez , and a copy was provided. Appeal rights were discussed and provided during the exit interview. A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.