complaint·April 2, 2021

LPA also interviewed three children and each child stated they do remember a staff member speaking loud to the children and sometimes saying mean things but did not remember specifically what was said. Based upon my interviews with staff, parents and the children in care, it could not be verified what was specifically said by the staff member. It has been determined that the tone of voice and demeanor of the staff member is considered too loud or aggressive. This conduct caused the children to feel upset, embarrassed, sad, mad, and jumpy. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. A copy of this report will be emailed to the Manager, Jasmine Reaves. A return email acknowledging the receipt of this report will be used in lieu of a signature due to the COVID-19 pandemic. Due to the COVID-19 State of Emergency, this report was completed via Tele-Inspections Report Delivery Instructions.